Terms & Conditions

i) These Terms and Conditions (“Terms”) are effective from 1st February 2026
ii) They govern the provisions of services provided by Boyd’s Boarding & Canine Care Ltd (the “Company,” “us,” “we”), including services provided under any trading name.
iii) By booking or engaging with our services you agree to be bound by these terms and conditions.
iv) These terms and conditions do not cover the transport of animals over 30 miles and those provided under a DEFRA Type-1 Animal Transport Authorisation.

The Company – Boyd’s Boarding & Canine Care Ltd, 5 Load Street, Bewdley, Worcestershire, DY121 2AF. Company No. 16554908.
Customer/Client – The person or entity registered with the company and booking or using services of the company and who warrants to the company they are the legal owner of the canine or authorised to act on the legal owner’s behalf.
Services – Canine walking (in various settings), home visits, local transport of animals for journeys less than 30 miles total return journey, and any other services the company may offer from time to time.
Canine – Any dog.

These terms and conditions and any contracts entered into with the company are governed by the law and judicial authority of England and Wales.

i) Prior to any booking an introductory visit will be made to the home address, during which customer registration will be completed and a canine health and behavioural assessment undertaken.
ii) The customer agrees to provide accurate and up to date information during the introductory visit and agrees to update the company regarding any changes in canine health.
iii) The customer agrees to inform the company immediately of any unwelcome, aggressive, or dangerous behaviour towards any other canine or person.
iv) The company reserves the right to undertake further medical and behavioural assessment at any time. Where this is done, it will be in the presence of the customer.
v) Upon registration the customer must provide the details of an emergency contact who is capable of being contacted and authorised to make decisions about the canine.
vi) The company will undertake an initial primary health overview as every visit to ensure the canine is fit to use the company’s services.
vii) Where the company deems a canine’s health to be unsuitable for the booked services, the company will provide an alternative service where possible, i.e. home visit. Customer will be charged for services provided unless the unsuitability of the canine’s health could be reasonably known to the customer beforehand and the customer fails to notify the company, amend or cancelthe booking. In such case, full cost of the booked service will be chargeable.
viii) In accordance with the Control of Dogs Order 1992, the customer will provide the canine with a collar and tag which contains the customer’s address and phone number.
ix) Where the customer fails to provide a collar and tag containing the customer address and phone number, the customer agrees the canine will be temporarily provided with a company branded collar and tag showing the company name and telephone number. The customer acknowledges and agrees to a charge of £1.00 per each visit the temporary collar is used.
x) The company provides all insurances, including public liability insurance, motor vehicle insurance, and control, care, and custody insurance.
xi) Customers agree for photographic and video images of canines to be captured, retained and used in accordance with our ‘Data Protection Policy & Customer Privacy Notice’.
xii) Customers agree for canines to be transported in an appropriate company vehicle and necessary for the purposes of providing services or for providing medical treatment.
xiii) Where the company access residential or commercial property necessary steps will be taken to ensure the property is safe and secure, however the company cannot be held responsible for any burglaries or accidents, damage caused by your canines or other pets.
xiv) All canines are on-lead walked except where an ‘Off-Lead Consent Form’ is completed by the customer.

i) All staff employed by the company are trained in canine first aid.
ii) The customer agrees for the company to provide any necessary first aid to the canine whilst in the company’s care.
iii) All first aid provided will be in accordance with the Veterinary Surgeons Act 1966 and any association Regulations.
iv) The customer may not restrict or infringe the company’s ability to provide first aid to any canine in accordance with the legal obligations set out in the Animal Welfare Act 2006, or in a way that exposes the company to liability under the Act.
v) If a canine requires emergency first aid directed by a veterinarian for a diagnosed condition, the company may first need to obtain authorisation from the veterinarian under the Veterinary Surgeons Act 1966.
vi) If the canine requires veterinary attention, in the first instance the company will take reasonable steps to ensure this is provided by the canine’s registered veterinary surgery recorded in the canine assessment and onboarding form.
vii) If the canine’s veterinary surgery is not able to accommodate the provision of treatment in a timely manner, the company reserves the right to convey the canine to the company’s registered veterinarian.
viii) Where veterinary treatment is required in an emergency where there is a risk of death or serious injury, the company may access the services of any suitable veterinary surgery available.
ix) The customer agrees to pay for all veterinary treatment provided, either directly to the veterinary surgery or by way of reimbursement to the company.

i) No booking will be confirmed until an introductory visit has been undertaken, canine assessment, registration and customer registration are completed.
ii) Where necessary, no booking will be confirmed where additional information is required from a third party, i.e. veterinarian and such information have been received.
iii) The customer must inform the company of any changes to the information provided on the canine assessment and registration form and the customer registration form, including but not limited to contact details, emergency contact details, and canine health information.
iv) The company reserves the right to cancel any booking and suspend service if there is any reason to believe information relating to a canine’s health has not been correctly provided or updated and where such omission may place any person or canine at risk whilst using the company’s services.
v) Where the company cancels any booking for the reasons in iv above, the customer agrees to being charged a cancellation fee in accordance with ‘8.Cancellations’ below.
vi) Bookings can be made via telephone, including messaging services such as WhatsApp, via email and via our website where such facility exists. All bookings will be confirmed via email.
vii) Bookings must be made 7 days in advance.
viii) Regular, fixed booking will be made on a 7-day rolling basis. To stop this please cancel the service in accordance with 8.Cancellations below.
viii) The company will provide you with a timeslot for the booking during which walks/visits will take place. This may be amended in the event of unforeseen event or where our inclement weather policy applies.

i) Prices displayed on our website, literature or marketing materials are indicative only. We will quote customers on an individual basis to meet their needs and their canine’s needs appropriately. We may offer reduced rates for packages and larger or regular bookings.
ii) Services are invoiced on completion either on a weekly or monthly up to a limit of £250, at the customer’s request. All services are invoiced with a week-in-hand. Therefore, on a weekly invoicing schedule services provided in week-1 will be invoiced at the end of week-2 and so on. On monthly invoicing schedules invoices will be dated for the final Friday of the month. Where such falls on a bank holiday, invoices will be amended to the previous working day.
iii) Customers opting for monthly payment must complete a 4-week period of weekly invoicing beforehand.
iv) Alternative ad-hoc invoicing can be accommodated. Please speak to us about your needs.
v) a) Payments must be made within 7-days from the date of invoice.
b)Failure to make payment after 14-days will result in suspension of service to the customer which will be notified to the customer.
c) Failure to make payment after 21 days will result in a ‘Letter Before Action’ being issued.
d) If payment is not received after 35-days, legal action may be initiated at the Company’s discretion.
e) Where legal action is initiated any claim will include cost of court filings, any other legal or collection costs incurred by the company, plus the statutory rate of interest (8% + Bank of England base rate) from the date payment was due.
f) Where legal proceedings are initiated this will result in service termination and the company reserves the right to refuse further services to the customer or person acting on their behalf.
v) The company understands there are unexpected circumstances which may present challenges for customers making payment and the company reserves the right to increase the timescales in ‘v’ above at its discretion. Please contact us immediately in writing if you have any issues with payment.
vi) Payments can be made via card payment, BACS, or cash. The company does not accept cheques as payment.
vii) A receipt will be sent within 48hrs of payment being received.

i) For services booked on a rolling 7-day basis, to cancel the regular ongoing service completely, 7 days written notice must be given. We will confirm receipt of this in writing, within 48hrs.
ii) For ad hoc service, or individual day / service cancellations at least 48hrs notice must be given in writing. We will confirm receipt of this in writing, within 48hrs.
iii) a) Where less than 48hrs notice of cancellation is given the service will be charged at 50% of the service fee.
b) Where less than 24hrs notice of cancellation is given the service will be charged at 75% of the service fee.
c) Where less than 8hrs notice of cancellation is given the service will be charged at 100% of the service fee.
iv) The company understands there are unexpected circumstances which may prevent customers giving the above notices. Therefore, the company reserves the right to waive or amend these above charges in such circumstances. Please contact us if you have any issues.
v) The company makes every effort to provide the services booked but reserves the right to amend, change or cancel the service in the event of, but not limited to, force majeure, illness, accident, extreme weather, or any unforeseen event . In such event the company will give as much notice to customers as possible. Where services are changed by the company, only the service provided will be charged for. Where services are cancelled by the company, no charges will be incurred by the customer.
vi) Where the company cancels services in accordance with ‘v’ above, the company accepts no responsibility for arranging for, paying for, or remunerating customers for, alternative service providers.
vii) Where a company vehicle is not available, no canine will be transported but alternative services may be provided using an alternative vehicle.